How we use your Personal Information
We process your personal information when you use our website to purchase products, when you sign up for a class or demonstration or when you subscribe to participate in customer surveys or polls, or whenever you contact us with a query.
Note that ‘we’ means anyone authorized to process personal data on behalf of Artesan Crafts, 3 Rossie Square, Ferryden, Montrose, Angus, DD10 9RW.
We are the data controller for the purposes of the data protection legislation.
You have the following rights in respect of the personal information we process about you:
-the right to access information held about you
-the right to request to correct personal information we hold about you if it is incorrect
- the right to ask us to delete personal information about you- if appropriate
-the right to object to the processing of your information by us as well as the right to request us to restrict the extent to which we process you information if appropriate
-the right to ask us not to process your personal information for marketing purposes (if this arises in the future)
-where you have given your consent to process your personal information, the right to withdraw your consent by informing us
-the right to lodge a formal complaint with the Information Commissioners Office in the UK.
Transfer of Personal Information
We do not transfer acquired personal information without your consent.
The Legal Grounds for Processing Personal Information
-your consent, where you have agreed to use using your personal information
-when the processing is necessary to fulfil the purchasing of products by you, or you signing up to an event on our website
-when the processing is necessary for compliance with a legal obligation to which we are subject
Links to Third Party Websites
Security on our Site
In order to protect key account and financial information you provide us online, we use a security measure called Secure Server Layer (SSL) which ensures that any financial information you provide is encrypted to provide protection.
Information Collected on our Site
Information given to us – we collect information you give to us when you sign up for classes or demonstrations , purchase products, contact us by email or subscribe to receive surveys. The information you give us may include, name, email address, postal address, phone number, credit card or other payment information
Information we collect about you –with regard to your visits to our site we automatically collect: technical information, including your IP address, browser type and version, time zone and setting, browser plug in types and versions, operating system and platform; information about your visit including the full URL and the pages and products you viewed on your visit, any search terms entered and ; page interaction information, the city and country you accessed our site from, download errors and page response time.
How we use your Information
-to process the purchase and delivery of products
- to send you customer surveys/polls for you to complete voluntarily to help us develop the site and our products upon your agreement for us to do this
-to respond to comments, questions, and queries raised with us
-to respond to requests from relevant authorities where we are required to comply with a legal obligation
-for statistical analysis to improve our offering
- to administer our site and internal operations including troubleshooting, data analysis, site improvement
Retention of your Personal Information
We retain personal information for the duration of your purchase transaction / duration of your subscription for participation in customer surveys. You may have a right to delete your personal information – please contact us directly if you require further information.
Notification of Changes
This document is under regular review. When changes to the policy occur we will place a notification on the site. Regular review of this Policy ensures that you are always aware of the personal information we collect, how we use it and in what circumstances we share it with other parties.
If you wish to contact us with a query or to comment on this Policy, please email Jacqueline@artesancrafts.com. We aim to reply within 48 hours.